Purpose and Scope
The Clinical Specialist is responsible for application training, customer implementation and on-going support of the Monteris NeuroBlate System and its components.
This position will assist in the application of training programs, conducting on-site hospital support activities, account interface and relationship and documentation of post-sale satisfaction with Monteris systems and products.
They will also help facilitate installation of the NeuroBlate System as well as post-sale service of the system.
Primary Organization Responsibilities
- Oversees the clinical application of NeuroBlate and provides primary clinical expertise and support of the Monteris NeuroBlate System in customer sites.
- Performs training, monitors, and evaluates customer’s technical understanding of Monteris products and systems post implementation.
- Develops solid, productive relationships with all neurosurgeons, euro-oncologists, neuro- radiologists, nurses, and technologists in all implemented accounts.
- Ensures all implemented accounts achieve the highest level of customer satisfaction with Monteris products and systems.
- Supports and participates in new site qualification processes, installation, and service of Monteris product platforms as needed.
- Documents and reports to Monteris each clinical case outcome and metrics, product performance issues, post market findings, and best practices via case report and/or field event reporting forms for all procedures attended.
Education/Experience
- Four-year Bachelor’s degree, preferably in Engineering, Biology, or Medical Tech/Medical Imaging.
- Practical experience working in hospital Operating Room and/or MRI department and a background in training and support of medical devices.
- Experience with stereo-tactic applications utilizing three-dimensional image guided surgery for brain biopsies, stimulation, ablation, and MRI is a plus.
Skills/Abilities
- Knowledge of planning and navigation software, stereo-tactic neurosurgery, and MRI diagnostic software.
- Sufficient technical competency must exist to be trained and become an expert on all software applications internal to Monteris product platforms and key external vendors.
- As Monteris is a fast-moving venture with great potential, the ideal candidate will have a strong sense of urgency and a drive to meet objectives. He/she will be a strategic thinker as well as a tactical planner.
- He/she will exhibit flexibility, and resourcefulness in accomplishing objectives.
- He/she will work collaboratively in a small team environment, both as leader and team member.
- Must have driver’s license, good driving record, and proof of automobile insurance will be required.
- Ability to travel up to 70% in assigned geography in North America. Ability to lift 40 pounds, stand for long periods of time and be cleared for access to sensitive patient care areas of the hospital.